User Registration Policy
Last Updated: October 2025
1. Eligibility
To register an account on Mongjee, you must be at least 18 years of age, provide a valid personally owned email address, not have a previously suspended or banned account on the platform, have the legal capacity to enter into contracts in your jurisdiction, and agree to the Mongjee Terms of Use and Privacy Policy.
2. Registration Process
Visit app.mongjee.com and select "Sign Up." Enter your email address and create a secure password (minimum 6 characters). A verification email will be sent — click the link to confirm your address. Then select your account role: Buyer or Personal Shopper, and complete your profile with a display name and optional location.
Personal Shoppers must additionally complete the KYC (Know Your Customer) identity verification process before listing products or going live. See the KOL Registration Policy for details.
3. Account Roles
Buyer: Can browse products, place orders, watch livestreams, add items to cart, and manage order history. No identity verification required beyond email confirmation.
Personal Shopper (KOL): Can list products, create trip-based shopping offers, go live on streams, receive orders, and earn payouts. Identity verification (KYC) is mandatory before shopping activities can begin.
4. Accurate Information
Users must provide accurate, truthful information during registration. Impersonating another person, using a false identity, or registering with someone else's email address is strictly prohibited and will result in immediate account termination.
5. One Account Per Person
Each individual may maintain only one Mongjee account. Creating duplicate accounts to circumvent a ban or access promotions multiple times is a violation of these terms and may result in suspension of all associated accounts.
6. Account Security
You are responsible for maintaining the security of your account. Use a strong, unique password, do not share your credentials, and log out of shared devices. Contact [email protected] immediately if you suspect unauthorised access.
7. Account Termination
Mongjee may suspend or permanently terminate accounts that violate these registration requirements or any platform policy. Users may also voluntarily delete their accounts via the Settings page.
8. Contact
For registration-related issues, contact us at [email protected].