Terms of Use

1. Acceptance of Terms

By creating an account or using Mongjee, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, you must not use the platform. Mongjee reserves the right to update these terms; continued use after updates constitutes acceptance.

2. Platform Description

Mongjee is a personal shopping marketplace that connects Buyers with independent Personal Shoppers who source, purchase, and send goods on behalf of Buyers. Shoppers announce trips, list items against them, and post updates; Buyers follow shoppers and trips, buy listed items, or send a sourcing request that the Shopper prices. Mongjee acts solely as a technology facilitator, providing escrow payment management and identity verification. Mongjee is not a party to the transaction between Buyer and Shopper, does not take title to any goods, and does not ship, import, insure or clear customs on anything. Shipping is arranged by the Shopper.

3. Eligibility

You must be at least 18 years old to use Mongjee. By registering, you confirm you have the legal capacity to enter into binding contracts and are not prohibited from using the platform under the laws of your jurisdiction.

4. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. Each person may register only one account. Creating multiple accounts to circumvent restrictions or bans is prohibited. One account may act as both a Buyer and a Personal Shopper. Listing items and receiving payouts require identity verification; browsing, following, posting updates and messaging do not.

5. Prohibited Items and Activities

The following are strictly prohibited: counterfeit or trademark-infringing goods, narcotics and controlled substances, weapons and explosives, endangered species products, hazardous materials, pornographic content, fraudulent listings, harassment or hate speech, and any activity that violates applicable law.

6. Content You Post, and How We Moderate It

Listings, photos, trips, updates, comments, reviews and messages are your content, and you are responsible for them. You keep ownership; you give Mongjee permission to display them in the app so the platform can work. Mongjee does not tolerate objectionable content or abusive behaviour. What is not allowed is set out in our Content Policy, and section 5 above.

Reporting. Every listing, update, comment, account and conversation can be reported from inside the app. Reports reach a queue that a person works through. Nobody is told who reported them.

Blocking. You can block another user from their profile, from anything they posted, or from a conversation. Blocking is mutual and takes effect immediately: neither of you sees the other's content, and neither can message the other. You can undo it at any time under Account. Blocking somebody does not cancel an order between you, and does not affect money either of you is owed.

What we may do. Where content breaks these Terms we may remove it, and we will tell the person who posted it what was removed and why. Where an account is the problem rather than one post, we may suspend it; a suspended account cannot sign in and its content is hidden, and the reason is shown to the account holder. We aim to act on reports within a reasonable time of receiving them.

7. Payments and Escrow

Payment for orders is processed through Razorpay and held in escrow by Mongjee until the Buyer confirms the item arrived. Confirming receipt is the only thing that releases the payout: a shipment, a delivery date, or time passing does not. Upon confirmation, funds less commission are released to the Personal Shopper and typically reach their bank within 1 to 2 business days.

Mongjee charges the Buyer a service fee, shown before payment, and deducts a commission from the Shopper's payout. Both are set out on our Fees page. Fees are non-refundable except where Mongjee determines fault lies with the platform.

An item attached to a trip cannot be bought before that trip's start date, so that no payment is held in escrow for longer than the trip itself. One order is always with one Shopper; there is no combined basket across several Shoppers.

8. Disputes

If a Buyer has concerns about an order, they must raise them before confirming receipt. Once receipt is confirmed the payout is released and the transaction is final. Start by messaging the Shopper in the app; if that does not resolve it, email [email protected] with your order ID before you confirm. Mongjee may investigate and take action including refunds, removal of content, account suspension, or permanent bans. Mongjee's decision on disputes is final. Full detail is on our Refund & Withdrawal Policy page.

9. Termination

Mongjee may suspend or permanently ban accounts that violate these Terms. A suspended account is shown the reason when it next tries to sign in, and a suspension can be lifted.

You may delete your account at any time from inside the app, under Account. If you have never had an order it is deleted outright. If you have, it is anonymised instead and the order records are kept, because they are also the other party's record and a tax record we must hold. Deletion is blocked only while an order is still in flight or while money we owe you has not yet been sent, so that nobody loses an item or a payout by leaving.

10. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes shall be submitted to the exclusive jurisdiction of the Malaysian courts.

11. Contact

For questions about these Terms, contact us at [email protected].