Privacy Policy

1. Introduction

Mongjee ("we", "us", or "our") operates a personal shopping and live commerce platform accessible at mongjee.com and app.mongjee.com. This Privacy Policy explains how we collect, use, store, and protect your personal information. By registering or using Mongjee, you agree to the practices described here.

2. Information We Collect

Account data: Full name, email address, and password (stored in hashed form) provided during registration.

Profile data: Display name, profile photo, location, and country selected by the user.

Order and transaction data: Delivery addresses, item prices, transaction amounts, and order status records necessary to fulfil purchases.

Payment data: Payment is processed by Razorpay. We do not store full card numbers or banking credentials on our servers. We retain only transaction identifiers and payout references.

KYC / Identity verification data (Personal Shoppers only): Full legal name, government-issued ID type and number, front and back images of the ID document, and a selfie photo. This data is stored securely and accessed only by authorised administrators.

Social links (Personal Shoppers): Optional links to Instagram, TikTok, Facebook, or personal website provided during onboarding.

Usage data: IP address, device type, browser, pages visited, and interaction logs collected automatically for security and analytics.

Push notification tokens: Device tokens used solely to deliver service notifications (order updates, messages, stream alerts).

3. How We Use Your Information

We use collected data to create and manage accounts, facilitate orders and escrow payments, verify Personal Shopper identity, process payouts, enable livestreaming, send transactional notifications, investigate disputes and reports, improve the platform, and comply with applicable law.

4. Information Sharing

We do not sell your personal information. We share data only in these circumstances:

Between buyers and shoppers: A buyer's delivery address is shared with the assigned Personal Shopper for fulfilment.

Payment processors: Transaction data is shared with Razorpay to process payments and disburse payouts.

Service providers: We use Supabase for database and authentication infrastructure, strictly on our instructions.

Legal obligations: We may disclose data when required by law, court order, or to protect user safety.

5. KYC Data Handling

Identity documents and selfies submitted by Personal Shoppers are stored in a private, access-controlled storage bucket. Signed URLs with short expiry are used when administrators review documents. KYC data is used solely for identity verification and is not shared with third parties except as required by law or our payment processors for compliance purposes. KYC records are retained for a minimum of 5 years from the date of verification to meet anti-money-laundering obligations.

6. Data Retention

Account data is retained while your account is active. If you delete your account, personal data is removed within 30 days, except where retention is required for legal, tax, or dispute-resolution purposes (typically up to 7 years for transaction records).

7. Cookies

We use functional cookies for authentication and session management, and analytical cookies to understand platform usage. We do not use third-party tracking cookies for advertising.

8. Your Rights

You have the right to access, correct, or delete your personal data, and to withdraw consent for optional data processing. To exercise these rights, contact our Privacy Officer at [email protected].

9. Data Security

We implement industry-standard security measures including encrypted connections (TLS), hashed password storage, access-controlled databases, and short-lived signed URLs for sensitive documents.

10. Contact

For privacy-related enquiries, contact us at [email protected].